Triage Services  

Injury Triage

CSS Healthcare’s telephonic injury triage service provides pre-claim injury assessment for employees at workplaces that cannot support an onsite medical clinic or when employees are working offsite. It can also be used to complement onsite clinics after hours or on weekends, or whenever an onsite medical professional is not in the clinic. Employers and employees alike find that injury triage offers them beneficial health navigation that helps them determine the best course of action for workplace injuries.

Appropriate Treatment and Referrals

When an employee becomes ill or injured at work, a decision needs to be made about what should happen next: Should the employee go to the emergency room or “wait and see” if the pain goes away?

The Benefits of Telephone Triage

Costly emergency room visits and unnecessary clinic visits are avoided, while needed medical treatments are obtained sooner because CSS Healthcare’s triage methods recommend the level of care that is most appropriate to meet the injured employee’s needs. First aid is often the only care that is needed. At other times, telemedicine visits provide care to employees without them having to go offsite. When offsite care is needed, CSS makes appropriate referral recommendations to preferred providers and vendors. The results are reductions in claims, costs, and litigation.